Shipping Policy
Introduction
At MyColbo.com, we understand that prompt and reliable shipping is important to our customers. This policy outlines our shipping procedures and expectations.
Processing and HandlingWe process and handle orders within 24-48 hours of receiving them, Monday through Friday, except on holidays. During peak periods, such as holidays and sales events, processing and handling times may be longer.
Shipping Methods and RatesWe offer a variety of shipping methods, including standard shipping and expedited shipping. Shipping rates are calculated based on the weight and size of the product(s) you ordered and the shipping method you selected.
Shipping TimesShipping times vary depending on your location and the shipping method you selected. Please refer to the estimated shipping times provided during checkout for more information. Please note that shipping times may be longer during peak periods or due to unforeseen circumstances.
DeliveryWe ship our products to all locations within the United States. Once your order is shipped, you will receive a tracking number via email or text message. Please ensure that you provide a valid email address and phone number during checkout to receive your tracking information. Free shipping the United States only.
Undeliverable PackagesIf your package is undeliverable due to an incorrect address, failure to pick up the package from the carrier's office, or other reasons beyond our control, we may charge you a fee to reship the package.
Damaged or Lost PackagesIf your package arrives damaged or is lost in transit, please contact us immediately at
support@mycolbo.com. We will work with you and the carrier to resolve the issue as quickly as possible.
International ShippingPriority Mail International service USPS to ship to more than including Canada, Mexico, and Australia. Delivery from 6-10 business days.
Return PolicyAt MyColbo.com, we strive to provide the best quality products to our customers. However, we also understand that sometimes things don't work out, and you may need to return a product. Our return policy is as follows.
Returns:If you receive a defective or damaged product, you can return it within 30 days of delivery for a replacement or a full refund. If you receive the wrong product, you can return it within 30 days of delivery for a replacement or a full refund. If you simply change your mind about a product, you can return it within 30 days of delivery for a replacement or a full refund, as long as the product has not been opened or tampered with.
No refunds for opened or tampered products:
We do not offer refunds for products that have been opened or tampered with, as we cannot resell them. If you receive a product that you believe to be defective or damaged, please contact us within 30 days of delivery to discuss your options.
To initiate a return, please contact our customer service team at
support@mycolbo.com. You will be provided with a return shipping label and instructions on how to return the product.
Thank you for choosing mycolbo.com. We appreciate your business and are committed to providing you with the best possible service.
